Your privacy is odd11's priority. This document provides a detailed explanation of how we collect, use, store, and protect your personal data as a member of odd11's Sports Betting and online casino platform in Malaysia.
This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and leading international industry standards. By using the odd11 platform, you consent to the collection and use of your data as described in this document.
Odd11 ("Platform", "We", "odd11") is a Sports Betting and online casino platform operating for users in Malaysia. We understand that your trust is our most valuable asset, and protecting your personal data is a core responsibility we hold to every member.
This Privacy Policy outlines odd11's data management practices — covering the types of data we collect, why we need it, how we protect it, who it may be shared with, and your rights as the owner of that personal data.
This policy applies to all odd11 platform users, including unregistered visitors, registered members, and former members whose accounts remain within the data retention period. It covers all odd11 channels, including the website, mobile app, and communications via email and live chat.
If you are under 18 years of age, you are not permitted to use the odd11 platform and we will not knowingly process personal data of minors. If you believe we have inadvertently received personal data from a minor, please contact us immediately at support@odd11.net.
Odd11 collects various types of personal data depending on how you interact with our platform. Below are the main categories of data we process:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Data | Full name, Malaysian identification card number, date of birth, identity document photo | Mandatory (KYC) |
| Contact Data | Malaysian phone number, email address, residential address | Mandatory |
| Financial Data | Bank account number, e-wallet account number (TnG, GrabPay, DuitNow), deposit and withdrawal records in MYR | Mandatory |
| Technical Data | IP address, device type, operating system, web browser, general location data | Automatic |
| Behavioural Data | Betting records, games played, login history, platform preferences | Automatic |
| Communication Data | Live chat transcripts, support emails, feedback and complaints | Where applicable |
Odd11 does not collect sensitive personal data such as medical information, religious beliefs, or political views unless specifically required and you have given explicit consent.
Odd11 collects your personal data through a variety of channels. Understanding how this collection works helps you make more informed decisions about the information you share with us:
Odd11 only uses your personal data for legitimate and necessary purposes. The following are the primary purposes for which your data is used:
Odd11 practises data minimisation — we only collect what is strictly necessary for the stated purposes. We do not collect data in excess, nor do we retain it longer than required.
Odd11 does not sell, rent or disclose your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, odd11 may share your personal data with the following categories of third parties, subject to strict confidentiality agreements:
All third parties working with odd11 are required to meet data protection standards equivalent to or higher than odd11's own. Legally binding data processing agreements are signed with all third-party service providers.
Odd11 invests heavily in cybersecurity infrastructure to keep your personal data protected at all times. The technical and organisational security measures we have in place include:
While odd11 takes all reasonable steps to protect your data, no security system in the world can be guaranteed 100% secure. You also play an important role in keeping your account safe — never share your password and make sure your devices are always up to date.
Odd11 does not retain your personal data longer than necessary for the stated purposes or to meet applicable legal requirements. Below are the data retention guidelines we follow:
Once the retention period has lapsed and there is no legal requirement for continued storage, odd11 will securely delete or anonymise your personal data using industry-approved methods.
As an odd11 member who is a Malaysian citizen or resident, you have the following rights under the Personal Data Protection Act 2010 and odd11's internal policies:
You have the right to request a copy of the personal data odd11 holds about you. Requests will be processed within 21 business days.
If any personal data we hold about you is inaccurate or outdated, you have the right to request prompt correction through your account settings or by contacting odd11 support.
Under certain circumstances, you may request the deletion of your personal data. This right is subject to the legal retention requirements described in Section 7.
You may object to the processing of your data for marketing purposes at any time. You can unsubscribe via the link in any odd11 marketing email or by contacting our support team.
You have the right to receive your personal data in a machine-readable format (such as CSV or JSON) for the purpose of transferring it to another service, where technically practicable.
When there is a dispute about the accuracy of your data, or while a complaint is under investigation, you may request that processing of your data be temporarily restricted until the matter is resolved.
To exercise any of the rights above, please contact odd11's Data Protection Officer at support@odd11.net with the email subject "Personal Data Rights Request". We will verify your identity before processing any request.
Odd11 uses cookies and similar tracking technologies to enhance your experience on our platform. Here are the types of cookies we use:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and user experience of the odd11 platform.
Odd11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, Malaysian legal requirements, or platform service improvements. Each new version will be published on this page with an updated "Last Updated" date.
For changes deemed material or significant, odd11 will notify members via their registered email address or an in-platform notification at least 7 days before the changes take effect. Continued use of the odd11 platform after the effective date constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this page regularly so you are always informed about how odd11 protects your personal information.
If you have any questions, concerns, or complaints about how odd11 handles your personal data, or if you wish to exercise any of your data rights, please reach out to us through the following channels:
The odd11 team is Malaysia-based and will respond within 48 business hours. For complaints involving personal data rights under Malaysia's PDPA, you may also contact the Department of Personal Data Protection Malaysia through their official channels if you feel your complaint has not been satisfactorily resolved by odd11.
Six things we do every day to keep your trust.
All data transmitted between your device and odd11's servers is protected by 256-bit SSL encryption — the same level of security used by Malaysia's leading banking institutions.
The odd11 Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We operate within the local legal framework that safeguards your data rights as a Malaysian user.
Odd11 has never sold and will never sell your personal data to third parties for marketing purposes. Your data is used solely to operate and improve odd11's services for you.
Odd11's cybersecurity team monitors our platform around the clock, seven days a week. Any threats or unusual activity are identified and addressed before they can impact your account.
You can access, correct, or request deletion of your personal data at any time. odd11 gives you genuine control over your information — not just empty promises.
All MYR transactions via Touch 'n Go eWallet, GrabPay, DuitNow and FPX are processed through verified Malaysian payment channels, keeping your financial information secure at all times.